Des questions relativement à l’assignation de votre don mensuel ? C’est par ici.
This isn't normal. Usually, you would receive an email and a text message.
It's possible that the Better Sunday email went to your spam folder. Or maybe you provided us with a different email address when you signed up?
In any case, contact us at hello@better-app.org and we will resolve this immediately.
No problem! You will still receive the 'Better Sunday' SMS.
Monthly donations taken from your bank are placed in a specific fund hosted by the King Baudouin Foundation, the "220230 – Better Fund", and allocated to the association of your approved choice. Then, the King Baudouin Foundation takes care of distributing your donations to these associations.
You are fantastic!
In a more advanced version of Better that we are actively working on, you will find, at the end of the Better Sunday email, a button called "Superlike" after the video presenting the association you would like to support more. This button will allow you to make an additional one-time donation of the amount of your choice to the association featured in the video. It will also enable you to allocate the entirety of your subscription to this association and to make direct contact with them.
For now, we would be delighted to establish contact between you and the association that you hold dear if you wish to make a direct donation or become a volunteer.
At the end of the video presenting the association we have selected for you each month, you will find a button that allows you to approve or disapprove our choice. If you do not click on either option, your donation will by default be assigned to the association we have selected.
Through "My Account", your personal space on Better. You can check with one click the list of associations to which you have already donated.
When you subscribe to a Better membership, you make an initial donation. The amount of this donation is stored in our specific Fund hosted by the King Baudouin Foundation, the "220230 – Better Fund".
The first Sunday of the following month, we introduce you to the association to which your donation has been assigned. If you agree with our choice, your donation is registered in the Better Fund in the name of the respective association. Then, the King Baudouin Foundation takes care of distributing your donations to these associations.
We charge a commission of 10% on your monthly contribution. This fee allows us to:
No. Because the main added value of Better is discovery.
However, in each Better Sunday email & SMS, you have the option to approve or disapprove of the choice of association we have selected for you.
Based on your response, we refine your preferences!
Your feedback is crucial for us to ensure that it does not happen again.
In each Better Sunday email & text message, at the end of the video, you have the option to validate or disapprove the choice of the association we have selected for you. If you disapprove of the choice, we will contact you to present another association, hoping it will better meet your expectations. And if you are not satisfied? We will work hard to find the perfect match.
In the meantime, your donation is frozen.
Yes.
In three steps. Wait for the next Better Sunday email, disapprove the choice of the association we suggest to you, and we will offer you alternatives, among which is the association to which you contributed the previous month.
Certainly.
At the end of the video, in the edition of the Better Sunday email & sms that corresponds to the donation you wish to cancel, you have the option to reply "no" to the question "A good choice?". If you missed this step, you have until the 10th day of the month to let us know your disapproval before your card is charged.